Definitions

• Booking means a confirmed reservation made via our website or via our agents for tours, hotel, transport, or other travel services.

• Cancellation means when you or we terminate a Booking before the service date.

• Refund means returning money to your original payment method (or alternative, as agreed) under the terms herein.

Applicability & Scope

• This Policy applies to all domestic and international bookings made through our site or via our authorized agents.

• It covers refunds (full or partial) when you cancel, or when we have to cancel or change a service.

• It also governs how refunds will be processed when using international payment gateways (credit cards, debit cards, online wallets, etc.).

Cancellation by Customer

Notice & Timing

• All cancellations must be sent to us in writing (email or via our support channel).

• The effective cancellation date is the date on which we receive your written notice.

Cancellation Charges & Refunds

Refund amount is calculated after deducting cancellation charges and any non-refundable expenses incurred (e.g. visas, flight cancellations, hotel penalties, etc.).

Exceptions / Partial Refunds

• If you cancel only a part of your booking (e.g. one activity), refund is calculated proportionally, subject to applicable fees.

• Some components (like visa, entrance tickets, non-refundable bookings) may be non-refundable or subject to third-party policies.

Cancellation by Us / Changes

• We reserve the right to cancel a tour or service in unavoidable circumstances (natural disaster, political unrest, force majeure, insufficient bookings, etc.).

• If we cancel, you will be offered:

  1. A full refund, OR

  2. An alternative tour/service of comparable standard (you may accept or reject).

• If we make minor changes (to itinerary, accommodation, timing) and they are acceptable, we are not liable for refunds unless the change is significant.

• If you reject the alternate arrangement, you’ll be refunded the amount as per our cancellation by us rules.

Refund Processing

• Refunds will be made using the same payment method you used to pay (credit/debit card, bank transfer, etc.) unless otherwise agreed.

• For international payments, refunds may be subject to currency conversion, bank charges, or gateway fees — these deductions may be passed to you.

• We will initiate the refund within [X business days] of cancellation confirmation.

• Depending on your bank or card issuer, the refunded amount may take [Y to Z working days] to reflect in your account.

No-Show / Non-Utilization

• If you fail to show up for the tour without prior cancellation, no refund will be granted.

• If some services are unused during the booked itinerary (e.g. you skip a day), we do not refund those unused services unless stipulated otherwise.

Exceptions & Special Situations

• In some cases (visa rejections, flight cancellations by airlines, natural disasters), we may offer a credit voucher instead of cash refund, at our discretion.

• If third-party service providers impose non-refundable charges, we will deduct those from the refund.

• We may require documentation (e.g. visa rejection letter, airline cancellation notice) to process certain refund claims.

Disputes & Chargebacks

• If you initiate a chargeback with your bank or payment provider, we reserve the right to contest it with proof of booking and cancellation policies.

• Frequent misuse of chargebacks may result in your being barred from future bookings.

Amendments

• We may update or modify this Policy from time to time. The updated version will be posted on our site with its effective date.

• For bookings made before a policy change, the version in effect at the time of booking will apply (unless otherwise stated).

Contact

If you have questions or wish to request cancellation/refund, please contact us at:

Email: millionholidayllp@gmail.com
Phone: +91-92 5631 5631
Address : Ruxmani Nivas,Shakti Colony, Kishan Para Chowk, Rajkot 360001, Gujarat.